** deprecated - new documentation coming soon -- contact us for support in the meantime **
Estimated Install Time: 10 minutes
Install the routing for VoiceScribe
1. SSH to your Asterisk server.
2. Change directories to your Asterisk configuration directory.
Suggested command: cd /etc/asterisk
1. Open the voicemail.conffile in your favorite editor.
Suggested command: nano voicemail.conf
2. You will now add several settings to the voicemail.conf file under the [general] context:
format = wav49|gsm|wav
serveremail = asterisk
attach = yes
mailcmd = /usr/sbin/sendmail firstname.lastname@example.org
Note: Some parameters may have already been configured (trixbox or other FreePBX based systems).
3. Now that we’ve made the change. Let’s apply it to Asterisk by reloading your voicemail settings. Connect to the running Asterisk
daemon process and reload the voicemail.conf configuration file at the same time by typing: asterisk -vvrx "reload app_voicemail.so”
Note: The quotes should be included in the above command.
Setting up your users
Typically users will already be set up on your system, thus no further configuration is necessary. Configuring the routing was the only step necessary in this case. However, should your system not already be configured with voicemail boxes you may refer to the following website:
Congratulations, you are ready to go!
Your system should is now successfully set up. Go ahead and leave yourself a voicemail and in a very short amount of time the transcribed voicemail will be delivered directly to your e-mail box.
The most common issue you may have is in configuring your machine to send e-mails correctly. Please check your distribution support files for proper configuration of your mail daemon. The default mailer for most Linux based machines is sendmail. However, other services like postfix can be used as well.
The mailq command is also very useful. It will help you check if e-mails are stuck in a queue on your server:
Try using ping to ensure that your system can route directly to the internet.
Is your internet provider blocking port 25? Try using telnet to check:
1. First install telnet by typing yum install telnet -y.
2. run telnet
3. Type “open mail.weavver.com 25” and then press enter.
4. If telnet can’t route to the host then you know your provider is blocking your outgoing e-mail connections. To double check, you can try connecting again using port 2525 instead of 25.
5. If telnet successfully connected to the server you should have received the SMTP banner line from the server (something like “220 Weavver ESMTP service - hippie.weavver.com”).
If your provider IS blocking port 25. We will find a way to help you, contact us for a workaround.